Yay! You're all booked in, lovely.

And here's all the info you need for us to get started.

I'm so excited & honoured to work with you on your business.

I know it's not a small investment to choose to work with someone long-term on your biz - and I want to thank you for taking that step, and for choosing me to work alongside you!
I genuinely can't wait to help elevate your business to a whole new level, all while taking that stress away from you - and helping you out with all things strategy, design, and tech.

Let's dive in!

On this page you'll find:
Communications & Boundaries
Project Management
Tools & Systems
Your Homework
Feedback Guidelines

My working hours:

Monday - Tuesday  &  Thursday - Friday
10am - 4pm GMT/BST

Communication Hours:

Monday - Tuesday  &  Thursday - Friday

10am - 4pm GMT/BST

Meeting Days:

Tuesdays or Thursdays

10am - 1pm GMT/BST

Client Emails:

Please send all project-related emails to clients@rachilli.com this is an email inbox that is dedicated *only* to my clients, and ensures that I can see your requests in a more timely manner. This inbox is kept open during the above hours, unless I am on a call or similar, and is checked more often than my normal inbox.

Emails may also be missed if not sent to this inbox. I aim to reply to all client emails within 48 hours of receiving them. To help keep your project on track to finish on time, please provide all feedback within 3 business days of hearing from me.

I really appreciate your effort to provide files and feedback on time and to communicate within the times and days outlined above. Timeliness from both of us will help us get your project done on (or even before!) the deadline so you can move on to the next exciting task on your to-do list and I can cheer you on.
Ultimate tool

Project Management.

Now that you're all booked in, we can get set up in your project management tool of choice. This is where we will have our main conversations, share files, set reminders and manage ongoing tasks.

You have two choices here - if you're already set up in your own PM tool and are happy with that, then invite me using the email clients@rachilli.com so that I can get access to the relevant parts I'll need to see.

Alternatively, if you want to start afresh, or you don't currently use a project management tool, then I can set up a space in Asana for us to work together.

Whereas files often get lost when managing projects through email, nothing gets lost or forgotten in Asana or your project management tool of choice. It's the simplest way to keep our work together organised and working as smooth as possible!

Don't worry though - you don't have to pay for this tool, and it's not hard to use. If you decide to use Asana, let me know in your Brand Questionnaire (see below in the "Your Homework" section) and I'll share a video training on how to use it!

There are a few key tools we'll use as we work together.


1: Dubsado

Dubsado is where I manage all of my client projects. I'll set you up with an official "client portal" that you can log into to download all your invoices, contracts, and questionnaires you might fill out while we work together.

2: Asana / Project Management Tool

This is where we will manage all of our work together. We can keep all of our conversations, files, tasks and deadlines all in one place! You can get a crystal-clear overview of project or task statuses at any time.

3: Zoom

We'll use Zoom to have all our calls - like monthly catch ups and task-setting sessions as well as quarterly strategy sessions. Zoom is great for being able to see each other face-to-face and easily share screens if needed.

4: Google Drive

This is where all of your files will be stored. I can share files easily with you from Google Drive, and if you have a Google Suite or Gmail address, I can also add a shared space for you to drop any resources we might need when working together!

1: Share your current brand guidelines or inspiration boards with me.

These can be in PDF format, on Pinterest, or even just a collection of past brand items in a folder for me to review! It's important I get on the same page with you in terms of your brand style, so that I can ensure I create design items for you in the future that perfectly complement and match your brand style - or elevate it over time, if that's what you'd prefer.

2: Complete your Brand Questionnaire to give extra insight to your goals.

This questionnaire is invaluable - both for you and myself - in helping us get on the same page when it comes to working together. It helps me get a much better understanding of your business, where you are now, and what your hopes and dreams are for the future - and how I can help support you to get there!
(Note: I've been told by several clients that this is one of the most invaluable parts of working with me - and that it's been more helpful and eye-opening to some than 20 years of working in the corporate or marketing sector!)

3: Book in your Kick-Off call so that we can start off our project in styyyyyle.

We may have already booked this in, but just in case we haven't - click the button below to do so! If you need a reminder of the date + time we've booked in for your call, simply email me.

simple and straight-forward feedback.
Simple feedback helps me clearly understand your thoughts and make the right changes to the work we create together. Here are a few things to keep in mind when giving feedback:
  • Root into your ideal client, your purpose, and your values. Your business and this work is, of course, very close to your heart - as it should be! But remember to always keep your ideal client or customer at the forefront, and don't get caught up in your own personal preferences. Try to view everything we create from the perspective of your ideal client, and know there's a purpose - an intention and reason - behind everything we create.
  • Feel free to ask questions! I'm here to help and to work alongside you and with you - not just for you. You can never ask a silly or stupid Q - and I'm always here to answer any questions you have in a non-judgemental way. In fact, I actively encourage questions! Asking Qs shows that you are thinking and caring deeply about your brand & business, and you respect me enough to ask for my opinion on a deeper level.
  • Respect my expertise and knowledge. I have a very intentional design and thought process that I go through with each item I create, from a full brand strategy to the tiniest little design collateral items. If we disagree on something, I'll work with you to figure out the best solution moving forward - and to create something that both serves you AND your clients and customers. I've been doing this for a long time and know what I'm doing - after all, you chose to work with me for a reason, right? :)
practical ways to provide great feedback.
There are a number of things that you can do to provide better feedback that helps explain your thoughts and ideas clearly. Here's a few practical ways for you to provide great feedback:
  • Try and use bullet points to break up your feedback.
  • Use headers to organize your feedback.
  • Read over your feedback to make sure it’s clear and check that you’ve answered any questions I may have asked.
  • Post your feedback as a comment on the relevant Asana discussion (or within your own project management system) instead of emailing me directly. Back and forth emails can get confusing but communicating in Asana is a breeze!
  • If you have team members that would like to add their feedback, I kindly ask that you gather the feedback into one message. This stops everyone from getting confused and keeps the project organized.

What happens now?

In the next couple of days, you'll receive access to your Client Portal and your Brand Questionnaire.

Once you've completed your Homework, we'll be ready to go and I'll speak to you next on your kick-off call.

If you have any questions in the meantime, always feel free to reach out - I'm always here for you, and I'm now officially your biggest and brightest cheerleader, superhero sidekick, and fangirl of you and your work.

Rachel :)

About Rachilli Creative Studio.

Rachilli is a creative studio dedicating to helping create more authentic brands for creative brands & businesses ready to grow deeper roots with their audience & build their business in a more aligned way.

Rachilli is also committed to helping empower other's with chronic illness to carve their own path and create a life & business that works for them and to lead the way by creating a platform for, and being a voice alongside, those with chronic illness in business.

Rachel, the founder, is an award-winning designer and photographer, published logo designer and author, and is dog mama to two - slightly crazy - pups, Storm & Jasper.

My Core Values.

Create with intentional flow.

Grow community through connection.

Be courageously creative.

Ground my work in deeper roots.

Grab my weekly-ish musings and behind the scenes emails below.

My emails will give you behind the scenes insights into my creative business, and, on rare occasions, might include the odd promo for tools + products I use + trust.
You can unsubscribe at ANY time. You can also read my Privacy Policy to find out more about how I use + handle your details (spoiler alert: I don't send spam or sell your data.)

Β© Copyright 2012 - 2023 Β· Rachilli Creative Studio Β· Rachel Shillcock

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram